BigCommerce Store Support

Configuration

Coding

Consulting

Analytics

Design

Backup

 

You focus on your business.
We'll handle the technology.

 

Need help? When you want customization for your online store, getting assistance from a developer may be just what you're looking for. However, developers specializing in BigCommerce aren’t always easy to find. Trying to track down someone who understands your needs and your platform can cost precious time and money.


Outsourcing this skill set is now easier than ever with Inkblot Digital’s Store Support service. Our Store Support packages give you access to BigCommerce development experts for a fraction of the cost of a full or even part-time employee. Just select the service level that's right for you and tell us what you want -- that's all there is to it.


When you’re ready to take your business to the next level, we’re here to partner with you and help make your online store function the way you need it to … and more.

BigCommerce store support is easy

You Send Us Your Request

We Clarify & Confirm It

We Get To Work

Here are some ways we can help:

  • Making changes to website layout and styling
  • Adding custom coding & functionality
  • Updating content & graphics
  • Managing product & store configuration
  • Optimizing website speed
  • Integrating external services such as Google Analytics, a third-party reviews system, or other tools
  • Providing ecommerce consulting
  • Building custom API integrations

BigCommerce Store Support Packages

For maximum convenience and value, we offer our Store Support services through a recurring monthly subscription model. Our packages offer ongoing support with our best rates, and can be revised or terminated at any time before your subscription renewal date. Service hours are intended to be used every month, but have an additional one month rollover. Hours do not accrue past two months.

  • STARTER
  • FOR QUICK CHANGES
  • 2 hrs / month
  • Includes:
  • Monthly Backup
  •  
  •  
  • $300

     

  • recurring-2
  • Sign Up
  • STANDARD
  • FOR ROUTINE IMPROVEMENTS
  • 5 hrs / month
  • Includes:
  • Monthly Backup
  • Site Checkup Reports
  •  
  • $675

    10% savings

  • recurring-5
  • Sign Up
  • ADVANCED
  • FOR INCREASED SUPPORT
  • 10 hrs / month
  • Includes:
  • Monthly Backup
  • Site Checkup Reports
  • Site Downtime Monitoring
  • $1275

    15% savings

  • recurring-10
  • Sign Up
  • PREMIUM
  • FOR POWER USERS
  • 15 hrs / month
  • Includes:
  • Monthly Backup
  • Site Checkup Reports
  • Site Downtime Monitoring
  • $1800

    20% savings

  • recurring-15
  • Sign Up

Packages include these additional features, as noted above:

Monthly Backup (including template): Secure your store with our Automated Backup Tool, included FREE ($29.95 value)

Quarterly Site Checkup Reports, as follows:

  • Missing Title Tags Report: Keep your SEO efforts in shape by making sure your title tags are properly utilized and updated.
  • Broken Links Report: 404 errors got you down? Get your customers to the right page -- and let us help you with redirects.
  • Page Speed Report: Is your page load speed affecting user experience? Our Page Speed report shows you where your trouble spots are.

Site Downtime Monitoring: Don't lose revenue by having your site go down without warning. We'll ping you whenever you have an interruption in site performance.

 

Note: Please contact us for API-related pricing.

No Long Term Contracts

Fast Turnaround

BigCommerce Experts

Very easy to work with, accommodating, on time and done well. Couldn’t have asked for a simpler process.

Greg Rosenbloom

BigCommerce Store Manager

Inkblot Digital has been instrumental and a core member of our extended team for the development of our Big Commerce platform and online presence.
Inkblot is a delight to partner with, always ready to clearly explain the technical solution, suggested approach and pros and cons for the many questions we have. We are very fortunate to have found and be working with such a strong team.

Sarah Parkins

Co-Founder, Norsu Haus

How other ecommerce stores are using this maintenance service:

  • Optimizing website speed
  • Restoring backups when code changes cause templates to break
  • Integrating external services such as Google Analytics, a third-party reviews system, or other tools
  • Creating custom programming to detect the customer type and provide a unique experience
  • Building custom API integrations to allow better management of their BigCommerce store

Store Support FAQs

Do I really have access to all services at that rate?

Yep, we really do give you access to any of the services listed above; however, API-related tasks use time at 1.5x the stated rate.

And no long-term contracts?

That's right! We are confident that you will be so impressed with our value and customer service that you'll want to continue your BigCommerce maintenance forever! However, if you find that you need to discontinue your service for some reason, just let us know. You could even try something like three months on, three months off -- whatever suits your needs. When you're ready to increase or decrease the interval or type of service just let us know -- it's that easy.

Note: Our Recurring Monthly packages are billed up front and are not refundable. If you wish to cancel, please do so before your monthly renewal date.

What if I don’t use all my hours? Do my Recurring Monthly hours roll over?

Active subscriptions roll over your remaining hours from that month for one additional month, at which point they expire.

What if I need something major done?

Start with a higher package to get your major changes implemented and then switch to a package that fits your ongoing needs. Or, contact us and we'll determine what service level is best for you.

What if I have more than one BigCommerce store?

It is our intention that Store Support packages be used on a per-store basis. However, if you have multiple BigCommerce stores, please contact us and we'd be happy to help you. Our automated backups are designed to be used for one store, but additional store backup services can be purchased separately.

Where are you located?

Inkblot Digital is based in Southern California, about 20 minutes south of Disneyland. We are native English speakers but also have fluency in Spanish.



Automated Backup FAQs

Why would I need an automated backup? Can't I back it all up myself?

You can certainly run your own backups, as your access is the same as ours; however, much of your store data is not easily exported and many forget to do so. Also, did you know standard BigCommerce backups do not automatically backup your template? If you accidentally overwrite template layout or styling changes, need to find historical data, or experience data loss, you could seriously damage your store or your business. Our responsible team will make sure your backup happens on time each month.

What is included in the BigCommerce backup service?

Our backup service includes the following:

  • Entire template
  • Product data
  • Category data
  • Customer data
  • Blog posts
  • 301 Redirects

How long will you keep the backups?

We will keep the backups for as long as you keep your service active. Worried about canceling your service? No problem. We'll happily send you the most recent backup when you cancel or all historical backup files for a small fee.