BigCommerce Store Support








You focus on your business.
We'll handle the technology.


Need help? When you want customization or development for your online store, getting assistance from an ecommerce expert may be just what you're looking for. However, developers specializing in BigCommerce aren’t always easy to find. Trying to track down someone who understands your needs and your platform can cost precious time and money.

BigCommerce partner logo

Outsourcing this skill set is now easier than ever with Inkblot Digital’s Store Support and Custom Development services. Our service packages give you access to BigCommerce development experts for a fraction of the cost of a full or even part-time employee.

When you’re ready to take your business to the next level, we’re here to partner with you and help make your online store look and function the way you need it to … and more.

No Long Term Contracts

Fast Turnaround

BigCommerce Experts

BigCommerce Store Support Packages

For maximum value, we offer two types of service plans, priced in hourly bundles:

  • Ecommerce Services (for routine, cosmetic, or maintenance tasks)
  • Custom Development (for custom coding & more complex functionality work)

Don't know which service level to choose? Here’s how they’re different:

Ecommerce Services

  • Making changes to theme layout and styling
  • Managing product & store configuration
  • Updating content & graphics

Custom Development

  • Building custom API integrations
  • Adding custom coding to improve your store’s functionality
  • Advanced template edits
  • Integrating external services such as Google Analytics, a third-party reviews system, or other tools

Ecommerce Services Pricing

For routine, cosmetic, or maintenance tasks
  • 2 hrs
  • $65/hr
  • $130
  • support-package-2
  • Buy Now
  • 5 hrs
  • $62/hr
  • 5% savings
  • $325
  • $310
  • support-package-5
  • Buy Now
  • 10 hrs
  • $59/hr
  • 10% savings
  • $650
  • $590
  • support-package-10
  • Buy Now
  • 15 hrs
  • $55/hr
  • 15% savings
  • $975
  • $825
  • support-package-15
  • Buy Now

Custom Development Pricing

For custom coding & more complex functionality tasks
  • 2 hrs
  • $135/hr
  • $270
  • custom-package-2
  • Buy Now
  • 5 hrs
  • $128/hr
  • 5% savings
  • $675
  • $640
  • custom-package-5
  • Buy Now
  • 10 hrs
  • $122/hr
  • 10% savings
  • $1350
  • $1220
  • custom-package-10
  • Buy Now
  • 15 hrs
  • $115/hr
  • 15% savings
  • $2025
  • $1725
  • custom-package-15
  • Buy Now

BigCommerce store support is easy

You Send Us Your Request

We Clarify & Confirm It

We Get To Work

Very easy to work with, accommodating, on time and done well. Couldn’t have asked for a simpler process.

Greg Rosenbloom

BigCommerce Store Manager

Inkblot Digital has been instrumental and a core member of our extended team for the development of our Big Commerce platform and online presence.
Inkblot is a delight to partner with, always ready to clearly explain the technical solution, suggested approach and pros and cons for the many questions we have. We are very fortunate to have found and be working with such a strong team.

Sarah Parkins

Co-Founder, Norsu Haus

Managing your BigCommerce store can be very demanding.
We’ll help shoulder the burden.

Store Support FAQs

Why do you have two different pricing structures?

We used to have one per-hour price for all of our services, but we realized that some of our clients really only needed small tweaks to their site vs. complicated coding. Creating two pricing “buckets” simplified our price offering and made it easier to give quotes based on time and job complexity.

Do I really have access to all services at those rates?

Yep, we really do give you access to any of the services listed above.

Why is there a 2-hour minimum on your service packages?

When working on a store for the first time, it generally takes some time to get acquainted with your theme and settings. Before we do any work on your store, we get your credentials and then do a backup before we touch anything.

I really don't think I need 2 hours for my project. What else can I do with my time?

Two hours go really fast! In 2 hours, we could help you with: 

  • 1 small project
  • 2 one-hour tasks
  • 4 thirty-minute tasks

If that still seems like too much time, think of all the tasks you've been putting off, like:

  • Updating your homepage
  • Managing theme updates
  • Improving product page user experience & styling
  • Formatting images & blog posts
  • Reviewing and configuring Google Analytics & Webmaster Tools
  • Adding & deleting pages, etc.

How long do I have to use my hours?

All hourly packages expire in 90 days.

What if I don’t use my hours within 90 days? Do the hours roll over?

We will give you a time estimate on your job to help you decide which service package best fits your needs. While unused time does not roll over, you can use extra time for additional small tasks.

What if I need something major done?

Contact us and we'll determine what service level is best for you.

What if I have more than one BigCommerce store?

It is our intention that our service packages be used on a per-store basis. However, if you have multiple BigCommerce stores, please contact us and we'd be happy to help you.

Where are you located?

Inkblot Digital is based in Southern California, about 20 minutes south of Disneyland. We are native English speakers but also have fluency in Spanish.